Supporting Colleagues with their Student Web Presence

SiD WebsiteThe Student Communication Team based in SSiD have responsibility for general student facing information and messages on the University website under the /ssid and /students URLs. This important communication channel attracts 11 million views each year. Continue reading

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Internal Customer Service

Internal Customer

The Student Services Information Desk (SSiD) is service that provides general student related information to students and their supporters through a range of communication channels including a walk in centre that deals with over 120,000 face to face enquiries and a web presence that has 12 million views a year.

To serve our student customers effectively we work very closely with many colleagues across the University (our internal customers). We support them by providing information services and in two main areas – managing general student messaging and enquiries. Continue reading

Work-shadowing at the One-Stop-Shop

Connections

Work shadowing is a powerful tool for strengthening collaboration with our colleagues across the University helping us in SSiD provide a more joined-up experience for students.

For most students, we are the first point of contact for a wide range of general student related information. As a “One Stop Shop” of student services’ it is important that we have an understanding of university-wide procedures and keep as up-to-date as possible with changes as they occur. Continue reading