Supporting Colleagues with their Student Web Presence

SiD WebsiteThe Student Communication Team based in SSiD have responsibility for general student facing information and messages on the University website under the /ssid and /students URLs. This important communication channel attracts 11 million views each year. Continue reading


Internal Customer Service

Internal Customer

The Student Services Information Desk (SSiD) is service that provides general student related information to students and their supporters through a range of communication channels including a walk in centre that deals with over 120,000 face to face enquiries and a web presence that has 12 million views a year.

To serve our student customers effectively we work very closely with many colleagues across the University (our internal customers). We support them by providing information services and in two main areas – managing general student messaging and enquiries. Continue reading

Work-shadowing at the One-Stop-Shop


Work shadowing is a powerful tool for strengthening collaboration with our colleagues across the University helping us in SSiD provide a more joined-up experience for students.

For most students, we are the first point of contact for a wide range of general student related information. As a “One Stop Shop” of student services’ it is important that we have an understanding of university-wide procedures and keep as up-to-date as possible with changes as they occur. Continue reading